Program Manager IV

Job Summary

Focusing on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, coordinating between clinical needs, contact centers, and IT while utilizing EPIC systems like Cadence and MyChart.

Key responsibilities:

• Develop and manage complex program plans, ensuring alignment with strategic business goals and stakeholder engagement
• Proactively identify and mitigate program risks, issues, and performance challenges while monitoring compliance with policies and procedures
• Facilitate collaboration across teams and stakeholders to drive program success and enhance the member experience

Required qualifications:

• Bachelor's degree from an accredited college or university and at least five years of experience in project management, including two years in program management, or a minimum of eight years of relevant experience with two years in program management
• One year of experience in a leadership role, with or without direct reports
• Experience in managing diverse relationships and engaging stakeholders across various functions
• Strong knowledge of project management tools and methodologies
• Experience in change management and organizational adaptation