Program Manager IV

Job Summary

To enhance member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs focused on optimizing appointing and scheduling workflows, serving as a liaison among clinical needs, contact center operations, and IT.

Key responsibilities:

• Coordinates and monitors program teams across multiple workstreams to achieve strategic business goals
• Identifies program risks and develops mitigation plans while ensuring compliance with policies and procedures
• Facilitates collaboration among diverse stakeholders and manages vendor performance and contract negotiations

Required qualifications:

• Bachelor's degree from an accredited college or university with at least five years of project management experience, including two years in program management, or eight years of relevant experience including two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience working with labor relations (preferred)
• Experience in learning and curriculum development (preferred)