Program Manager IV

Job Summary

Focused on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, acting as a liaison among clinical needs, contact center operations, and IT while utilizing EPIC systems.

Key responsibilities

• Leads program teams by coordinating resources and monitoring program performance to achieve strategic business goals
• Identifies and mitigates program risks while ensuring compliance with policies and procedures through effective stakeholder engagement
• Develops and manages complex program plans, including scope, schedule, and resource allocation, to ensure successful program outcomes

Required qualifications

• Bachelor's degree from an accredited college or university and a minimum of five (5) years of experience in project management, including at least two (2) years in program management, or a minimum of eight (8) years of relevant experience
• Minimum one (1) year of experience in a leadership role, with or without direct reports
• Experience with program management tools and methodologies
• Proficiency in change management and risk assessment
• Strong financial acumen related to program management