Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, collaborating with clinical, contact center, and IT teams to optimize processes primarily using EPIC, Cadence, and MyChart.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals
• Develop and monitor program plans, financials, and performance metrics while identifying risks and mitigation strategies
• Facilitate collaboration among diverse stakeholders, ensuring effective communication and adherence to policies and procedures

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role
• Experience with program management tools and methodologies
• Strong financial acumen and understanding of service level agreements
• Proven ability to manage complex projects and collaborate across multiple teams