Program Manager IV

Job Summary

Focusing on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while utilizing EPIC systems.

Key responsibilities

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals and stakeholder coordination
• Proactively monitor program risks and issues, developing mitigation plans and ensuring compliance with policies and procedures
• Collaborate cross-functionally to drive effective business decisions and support the development of work plans to meet priorities and deadlines

Required qualifications

• Bachelor's degree from an accredited college or university and a minimum of five (5) years of experience in project management, including two (2) years in program management, or eight (8) years of experience in project management with two (2) years in program management
• Minimum one (1) year of experience in a leadership role
• Experience working with labor relations (preferred)
• Experience in learning and curriculum development (preferred)