Program Manager IV

Job Summary

Focusing on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical, contact center, and IT teams while working extensively in EPIC, specifically Cadence and MyChart.

Key responsibilities

• Manage and monitor program activities to achieve strategic business goals and ensure compliance with policies and procedures
• Facilitate cross-functional collaboration and provide recommendations to solve complex problems while driving resource allocation and task assignments
• Identify and mitigate program risks, ensuring stakeholder alignment and effective communication throughout the program lifecycle

Required qualifications

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management or a related field, including at least two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience working with labor relations and in learning and curriculum development is preferred