Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, acting as a liaison between clinical needs, contact center operations, and IT while utilizing EPIC systems.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals
• Identify and mitigate program risks while monitoring compliance with policies and procedures
• Facilitate collaboration among cross-functional teams and stakeholders to achieve effective business decisions

Required qualifications:

• Bachelor's degree from an accredited institution and at least five years of project management experience, including two years in program management, or eight years of relevant experience with two years in program management
• Minimum one year of experience in a leadership role
• Experience with EPIC systems, particularly Cadence and MyChart
• Proven ability to manage program financials and develop complex program plans
• Strong skills in change management and cross-group collaboration