Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical, contact center, and IT teams while utilizing EPIC systems.

Key responsibilities:

• Oversee program outcomes from initiation to close-out, coordinating internal and external resources to achieve strategic business goals
• Identify and mitigate program risks, ensuring compliance with policies and procedures while fostering collaboration among diverse stakeholders
• Manage program financials and vendor performance, assisting with contract negotiations and ensuring adherence to service level agreements

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of project management experience with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience working with labor relations and learning or curriculum development is preferred