Program Manager IV

Job Summary

Focusing on improving member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, ensuring effective collaboration between clinical needs, contact center operations, and IT.

Key responsibilities:

• Manage and monitor program activities, ensuring adherence to policies and procedures while achieving program outcomes from initiation to close-out
• Facilitate collaboration among cross-functional teams and stakeholders to identify improvement opportunities and drive program success
• Proactively identify program risks and develop mitigation strategies while monitoring program performance and financials

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or eight years of experience in project management with two years in program management
• Minimum one year of experience in a leadership role, with or without direct reports
• Experience with EPIC systems, particularly Cadence and MyChart, is highly preferred
• Proven ability to manage diverse relationships and collaborate effectively across departments
• Strong financial acumen and experience with contract negotiations