Program Manager IV

Job Summary

Focused on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical needs, contact center operations, and IT while utilizing EPIC systems.

Key responsibilities:

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals and stakeholder engagement
• Proactively identify program risks and develop mitigation strategies while monitoring compliance with policies and procedures
• Facilitate collaboration among cross-functional teams and external stakeholders to drive effective business decisions and improve workflows

Required qualifications:

• Bachelor's degree from an accredited college or university and a minimum of five (5) years of project management experience, including two (2) years in program management, or eight (8) years of project management experience with two (2) years in program management
• Minimum one (1) year of experience in a leadership role
• Experience with EPIC systems, particularly Cadence and MyChart
• Strong background in change management and organizational process improvement
• Ability to engage and influence diverse stakeholders effectively