Program Manager IV

Job Summary

Focusing on enhancing member experience, the full-time remote Program Manager IV will manage medium-to-large scale programs related to appointing and scheduling workflows, serving as a liaison between clinical, contact center, and IT teams while utilizing EPIC systems.

Key Responsibilities

• Manage program activities from initiation to close-out, ensuring alignment with strategic business goals and compliance with policies
• Facilitate collaboration among cross-functional teams and stakeholders to identify improvement opportunities and drive program success
• Monitor program performance, risks, and compliance while developing mitigation plans and managing vendor relationships

Required Qualifications

• Bachelor's degree from an accredited college or university and a minimum of five years of experience in project management, including two years in program management, or a minimum of eight years of relevant experience
• At least one year of experience in a leadership role, with or without direct reports
• Proven experience in managing complex program plans and financials
• Strong skills in change management and cross-group collaboration
• Experience in the healthcare industry is preferred