Program Manager, Performance Improvement

Job Summary

To enhance care delivery operations, the full-time remote Program Manager, Performance Improvement will apply Lean expertise to lead cross-functional improvement initiatives, redesign workflows, and implement standard work while coaching teams to achieve sustainable results.

Key responsibilities

• Lead cross-functional improvement initiatives by partnering with operational leaders to manage scope, milestones, and risks
• Redesign workflows and implement standard work through process mapping, root-cause analysis, and improvement events
• Coach leaders and develop internal facilitators to build Lean capability and sustain improvements across teams

Required qualifications

• 7+ years of experience in operational excellence, process improvement, or internal consulting, with substantial hands-on Lean experience
• Formal training or certification in Lean or Six Sigma, with a proven track record of applying these methods
• Experience leading cross-functional improvement initiatives from problem definition through implementation
• Proficiency in process observation, value-stream mapping, and structured problem-solving techniques
• Strong operational measurement skills, including baseline development and cycle-time analysis