Program Operations Coordinator

Job Summary

To support virtual healthcare operations, the full-time temporary Program Operations Coordinator will manage clinical and operational queues, prioritize visit flow, and provide real-time support to clinicians while working remotely overnight.

Key responsibilities

• Continuously monitor clinical and operational workflows across multiple virtual healthcare programs
• Serve as the primary overnight point of contact for customer support operations, managing patient inquiries and operational issues
• Maintain accurate documentation of consult status, customer support activity, and operational reporting

Required qualifications

• 2+ years of experience in healthcare operations, customer service, or a related field
• High level of comfort with technology and experience using EMRs and ticketing systems
• Ability to work the assigned overnight schedule and attend required daytime training sessions
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Experience in technical support or help desk roles may be considered in lieu of direct healthcare operations experience