Program Operations Specialist

Job Summary

To support the School of Nursing's student affairs and academic program functions, the full-time Program Operations Specialist will manage operational programs, systems, and processes, ensuring effective communication and coordination among stakeholders while working in a hybrid environment.

Key Responsibilities

• Administer admissions-related operational processes and serve as the first point of contact for prospective students
• Develop and maintain records management procedures and documentation standards for student records
• Lead the administration of the centralized communications intake and ticketing system for student affairs

Required Qualifications

• Bachelor's degree in business administration, public administration, education, social sciences, communications, or a related field
• Two years of experience in program administration, program operations, or higher education administration
• Experience developing and implementing operational procedures and workflows
• Demonstrated ability to independently interpret and apply established policies and procedures
• Strong organizational and project-management skills with the ability to manage multiple priorities