Program Operations Specialist

Job Summary

To support academic operations, the full-time Program Operations Specialist will administer operational programs and processes within the Office of Student and Academic Affairs, focusing on curriculum administration, program management, and communications intake, while working in a hybrid environment.

Key Responsibilities

• Develop and maintain procedures and documentation for academic program operations, implementing process improvements to enhance efficiency
• Manage communications intake and ticketing systems, ensuring inquiries are efficiently routed and responded to across functional areas
• Administer operations for coordinating committees, including scheduling meetings, tracking actions, and preparing documentation

Required Qualifications

• Bachelor's degree in business administration, public administration, education, social sciences, communications, or a related field
• Two years of experience in program administration, program operations, or higher education administration
• Experience developing and implementing operational procedures and workflows
• Demonstrated ability to independently interpret and apply established policies and procedures
• Strong organizational and project management skills with the ability to manage multiple priorities