Program Operator
Job Summary
Supporting the execution of utility demand response and virtual power plant programs, the entry-level Program Operator will manage day-to-day operational processes, including customer support, workflow execution, and documentation, in a full-time remote capacity.
Key responsibilities
- Address Tier 2 customer support ticket escalations, ensuring timely resolution
- Execute operational workflows and document processes to enhance scalability and efficiency
- Provide on-call support during event seasons and maintain communication with stakeholders
Required qualifications
- Entry-level role requiring minimal experience
- Strong time management and prioritization skills
- Excellent problem-solving mindset and communication skills
- Basic understanding of operational tools and willingness to learn new technologies
- Collaborative team player with a proactive approach to achieving program outcomes
Complete Job Description
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