Program Specialist II

Job Summary

Providing dedicated support to patients and doctors, the full-time remote Program Specialist II will manage inquiries related to benefit coverage, payments, reimbursements, and denials through the patient services support center.

Key responsibilities

• Deliver personalized support over the phone and online, addressing insurance benefit inquiries and payment issues
• Assist with prior authorization processes, benefit verification, and patient enrollment in assistance programs
• Maintain accurate records and logs of customer interactions and transactions to ensure effective follow-up and service delivery

Required qualifications

• High School Diploma with 4 years of experience or Associate's Degree with 2 years of experience in a healthcare setting
• Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint
• Experience in customer service or call center environments
• Knowledge of patient assistance, reimbursement, or pharmacy benefit management
• Ability to work in a fast-paced, metric-driven environment while maintaining a patient-centered approach