Project Manager - AMS
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Job Summary
Leading the steady-state delivery of Application Management Services (AMS), the full-time remote Project Manager - AMS will manage day-to-day service delivery, operational stability, and stakeholder relationships across a diverse Business Services Applications Portfolio.
Key Responsibilities
- Own the day-to-day delivery of application support services, ensuring achievement of SLAs and KPIs
- Act as the primary customer-facing delivery leader, building trusted relationships with stakeholders and managing escalations
- Develop and execute a Continuous Service Improvement roadmap to enhance service quality and operational excellence
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
- 10+ years of experience in IT services, application support, or technology delivery
- 5+ years of experience managing enterprise application support or managed services engagements
- 5+ years of experience managing globally distributed teams and multi-vendor delivery environments
- ITIL certification and experience with IT service management processes
Complete Job Description
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