Project Manager, Service Delivery
Job Summary
Managing the entire delivery process for business customers, the full-time Project Manager, Service Delivery will oversee new orders, coordinate with internal and third-party resources, and ensure timely communication and high-quality service delivery in a 100% remote environment.
Key Responsibilities
- Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
- Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
- Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
Required Qualifications
- Minimum of 5 years experience in the telecommunications industry
- Minimum of 5 years of experience in Service Delivery and/or Project Management
- Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
- Ability to document dependencies and priorities clearly
- Proficient in effectively managing third-party resources
Complete Job Description
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