Property and Casualty Call Center Specialist

Job Summary

Delivering exceptional customer service in a fast-paced environment, the full-time Property and Casualty Call Center Specialist will handle inbound calls and chats from clients and agents regarding personal lines insurance policies, including processing endorsements, cancellations, and billing inquiries, all while working remotely.

Key responsibilities

• Respond to inbound calls and chats, providing accurate information about policies and resolving client inquiries efficiently
• Process assigned tasks, including policy updates and cancellations, while prioritizing workload to meet service level agreements
• Collaborate with team members to improve workflows and enhance the overall client experience through training and knowledge sharing

Required qualifications

• Two years of agency experience in Personal Lines insurance, including homeowners, or equivalent education and experience
• Active 2-20 or 4-40 insurance license or industry designation such as CPCU or CIC preferred
• Proficiency with insurance systems and standard office software
• Ability to handle multiple communication channels efficiently from a remote workspace
• Knowledge of Property/Casualty Insurance operations and policy elements preferred