Property and Casualty Call Center Specialist

Job Summary

Delivering exceptional customer service in a fast-paced environment, the full-time Property and Casualty Call Center Specialist will handle inbound calls and chats, process policy changes, and assist clients with inquiries related to personal lines insurance, all while working remotely.

Key responsibilities

• Respond to high-volume inbound calls and chats from clients and agents, providing accurate information regarding policies and coverage
• Process policy updates, endorsements, cancellations, and other related transactions efficiently while ensuring compliance with company standards
• Collaborate with team members to enhance workflows and participate in training to maintain skill proficiency

Required qualifications

• Two years of agency experience in Personal Lines, including homeowners insurance, or an equivalent combination of education and experience
• Knowledge of Property/Casualty Insurance operations and policy elements preferred
• Active 2-20 or 4-40 license or industry designation such as CPCU or CIC preferred
• Proficiency with insurance systems and standard office software
• Ability to manage multiple communication channels effectively from a remote workspace