Property and Casualty Call Center Specialist

Job Summary

Delivering exceptional customer service in a fast-paced environment, the full-time Property and Casualty Call Center Specialist will manage inbound calls and chats from clients and agents regarding personal lines insurance policies, including processing endorsement changes and handling billing inquiries, all while working remotely.

Key responsibilities

• Respond to inbound calls and chats, providing accurate information about policies, coverage, and billing
• Process tasks related to policy updates, cancellations, and endorsements efficiently while meeting service level agreements
• Collaborate with team members to improve workflows and participate in training to enhance client experience

Required qualifications

• Two years of agency experience in Personal Lines, including homeowners insurance, or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations and policy elements preferred
• Proficiency with insurance systems and standard office software
• Active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred
• Ability to maintain productivity and manage multiple communication channels in a remote setting