Property and Casualty Customer Service Representative

Job Summary

Delivering exceptional customer service in a fast-paced remote environment, the full-time Property and Casualty Customer Service Representative will manage inbound calls and chats, assist clients and agents with personal lines insurance inquiries, and process policy changes while maintaining service standards.

Key responsibilities

• Respond to inbound calls and chats, providing accurate information on policies, coverage, and billing
• Process tasks related to policy updates, endorsements, and cancellations efficiently
• Collaborate with team members to enhance workflows and improve the overall client experience

Required qualifications

• Two years of agency experience in Personal Lines, including homeowners insurance
• Knowledge of Property/Casualty Insurance operations and policy elements
• Proficiency with insurance systems and standard office software
• Ability to manage multiple tasks efficiently while maintaining high accuracy
• Experience in handling difficult client interactions using effective de-escalation techniques