Property and Casualty Licensed Customer Care Representative

Job Summary

To support customer inquiries and insurance policy needs, the fully remote Property and Casualty Licensed Customer Care Representative will deliver exceptional service, communicate across multiple channels, and navigate various systems while adhering to compliance and legal requirements.

Key responsibilities

• Receive and respond to inquiries related to insurance matters, resolving moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in the system while accessing account information across multiple platforms
• Identify trends or patterns in customer concerns and recommend process improvements to leadership

Required qualifications

• High School Diploma or equivalent required
• Property and Casualty license must be obtained within a designated number of attempts
• Minimum of 1-3 years of customer service experience, with call center or insurance experience preferred
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite of tools preferred