Property and Casualty Licensed Customer Care Representative

Job Summary

To support a growing customer base, the fully remote Property and Casualty Licensed Customer Care Representative will manage inquiries and provide policy support for auto, home, and umbrella insurance products, engaging with customers and agents through phone and chat interactions.

Key responsibilities:

• Deliver exceptional customer service while resolving inquiries related to insurance matters
• Communicate with customers and agents across multiple channels, documenting interactions thoroughly
• Identify trends in customer concerns and recommend process improvements to leadership

Required qualifications:

• High School Diploma or equivalent required
• Property and Casualty license required, with support for obtaining it during training
• Minimum of 1-3 years of customer service experience, preferably in a call center environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred