Property and Casualty Licensed Customer Service Representative
Job Summary
Seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking, this remote position will provide excellent customer support across various channels, ensuring a positive experience while managing customer inquiries and documentation.
Key Responsibilities
- Provide excellent customer service through phone, email, chat, or other contact methods while communicating clearly and professionally
- Thoroughly document all customer accounts immediately after any action taken
- Adapt quickly to shifting customer needs and channel demands, demonstrating empathy in every interaction
Required Qualifications
- High school diploma or equivalent required
- 2+ years' experience in customer service
- Ability to obtain and maintain a Property and Casualty (P&C) insurance license
- Proficiency with common customer service software and systems, such as CRM tools
- Comfortable using AI-enabled support tools to assist in customer interactions
Complete Job Description
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