Property & Casualty Insurance Agent

Job Summary

Seeking a dedicated Customer Service Representative, this remote role will provide high-quality support to customers via multiple communication channels, ensuring accurate documentation and effective coordination with internal teams while adapting to evolving priorities.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods while communicating clearly and professionally
• Thoroughly and accurately document all customer accounts immediately after any action
• Self-manage tasks and adapt quickly to shifting customer needs and channel demands

Required Qualifications

• High school diploma or equivalent required
• 2+ years' experience in customer service, preferably in a call center or service-focused environment
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license
• Proficiency with common customer service software and systems, such as CRM tools
• Comfortable using AI-enabled support tools to assist customers effectively