Property & Casualty Licensed Customer Care Specialist
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Job Summary
Delivering exceptional service to policyholders, the full-time Property & Casualty Licensed Customer Care Specialist will provide timely support in a remote call center environment, addressing inquiries, assisting with policy changes, and collaborating with the Claims team to enhance customer satisfaction.
Key responsibilities
- Provide professional support across multiple channels, including phone, email, and chat, while ensuring customer inquiries are resolved efficiently
- Assist with policy changes, billing questions, and claims-related inquiries, maintaining clear communication with customers
- Document customer interactions accurately and escalate complex issues to senior team members as needed
Required qualifications
- An active Property & Casualty Insurance License is required
- 2+ years of experience in insurance sales support or related service work
- 3+ years of experience in remote, call center, or online service environments
- Strong organizational skills with the ability to manage time effectively in a fast-paced setting
- Proficiency in MS Office and related computer software
Complete Job Description
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