Property & Casualty Licensed Customer Service Representative

Job Summary

Providing exceptional customer service in a full-time capacity, the Property & Casualty Licensed Customer Service Representative will assist clients via phone, email, and chat, resolving issues and ensuring a seamless experience while working in a contact center environment.

Key responsibilities

• Ensure a quality customer experience by assessing needs and fulfilling requests effectively
• Handle a high volume of calls, providing assistance with claims, information requests, and policy changes
• Utilize multiple systems to document actions taken and accurately resolve service situations

Required qualifications

• High school diploma
• Ability to meet attendance requirements, including nights, weekends, and holidays
• Proficiency in computer skills and familiarity with software applications like Excel and Word
• Basic critical thinking and problem-solving skills
• Proficiency in Spanish is preferred but not required