Property & Casualty Licensed Customer Service Representative

Job Summary

Providing quality customer service in a full-time capacity, the Property & Casualty Licensed Customer Service Representative will assist customers via phone, email, and chat, resolving issues and ensuring a positive experience while navigating multiple systems and technologies.

Key responsibilities

• Ensure a quality customer experience by addressing customer needs and resolving requests effectively
• Handle a high volume of calls, providing assistance with information, claims, and policy changes
• Document interactions and actions taken in the appropriate systems to maintain accurate records

Required qualifications

• High school diploma
• Ability to meet attendance requirements, including nights, weekends, and holidays
• Proficiency in using computers and familiarity with software applications such as Excel and Word
• Basic critical thinking and problem-solving skills
• Proficiency in Spanish preferred but not required