PROSCI Certified Change Management Consultant
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Job Summary
To drive customer adoption of new contact center applications and processes, the remote, full-time PROSCI Certified Change Management Consultant will advise clients on change management plans and activities, facilitating workshops and providing structured guidance to ensure successful integration of new technologies and practices.
Key responsibilities
- Participate in key engagement milestones to assess change impacts and advise on Change Management approaches
- Conduct workshops to enhance customer understanding of Change Management fundamentals and foster buy-in
- Guide the preparation of PROSCI-aligned Change Management Plans, including stakeholder engagement and adoption metrics
Required qualifications
- PROSCI certification (required)
- 5+ years of experience leading change management for large technology implementations
- Experience in a contact center environment and with enterprise software change management
- Familiarity with AI, automation, or advanced analytics initiatives in enterprise settings
- Strong executive presence and ability to engage with C-level management
Complete Job Description
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