Provider Experience Specialist

Job Summary

To enhance provider engagement and satisfaction, the full-time remote Provider Experience Specialist will manage onboarding logistics, serve as the primary contact for new providers, and ensure their readiness for clinical success.

Key responsibilities

• Serve as the main point of contact for providers during onboarding and their initial weeks, fostering a positive experience
• Coordinate onboarding logistics, including scheduling sessions and ensuring providers are prepared for their first shifts
• Conduct weekly check-ins to support provider engagement and address any questions or concerns proactively

Required qualifications

• 2-4 years of experience in provider relations, onboarding, customer success, or a related field, preferably in healthcare
• Strong organizational skills with the ability to manage multiple provider relationships simultaneously
• Experience facilitating live sessions and leading group discussions
• Proven ability to handle complex issues independently and drive resolutions
• Skilled in identifying patterns and recommending process improvements based on provider feedback