Provider Relations Coordinator

Job Summary

Working remotely, the part-time Provider Relations Coordinator will manage inbound provider calls, resolve inquiries, and ensure effective communication while upholding HIPAA regulations.

Key responsibilities

• Handle inbound provider calls and log details to resolve issues efficiently
• Monitor and respond to internal and external emails and voicemails within established service levels
• Make outbound calls to assist providers with portal navigation and verify contact details

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Experience in healthcare is a plus but not mandatory
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Ability to work in a high-volume, fast-paced environment