Provider Service Representative

Job Summary

To support the health insurance overpayment recovery process, the full-time remote Provider Service Representative will manage provider accounts, initiate and receive calls to discuss overpayment balances, and update account information in the CollectOne system.

Key responsibilities:

• Maintain and follow up on assigned provider accounts daily
• Initiate and receive calls to/from healthcare providers regarding overpayment balances
• Prepare and send overpayment notifications and invoices through various communication methods

Required qualifications:

• High school diploma or equivalent required; college coursework preferred
• Prior experience in medical billing, insurance, or collections is a plus
• Basic understanding of healthcare and insurance overpayments preferred
• Strong verbal communication skills and phone presence
• Attention to detail and proficiency in note-taking and database entry