Provider Success Associate

Job Summary

Building meaningful relationships with providers, the full-time remote Provider Success Associate will manage a portfolio, utilizing consultative problem-solving and data to enhance provider engagement, retention, and growth while collaborating across teams to improve the provider experience.

Key responsibilities

• Manage a portfolio of providers, focusing on relationship management and consultative problem-solving to meet their goals
• Utilize data to identify opportunities for provider practice growth and remove barriers to success
• Collaborate with cross-functional teams to continuously enhance the overall provider experience

Required qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales, or similar fields
• Experience in an external customer-facing role requiring effective communication skills
• Experience working in a cross-functional professional environment with internal and external stakeholders
• Proven ability to maintain an individual book of business independently, demonstrating strong organizational skills
• Experience in understanding, interpreting, and communicating key metrics to drive impact