Provider Support Specialist

Job Summary

To support a growing telehealth network, the full-time Provider Support Specialist will answer provider inquiries, troubleshoot common issues, and ensure effective communication with internal teams in a remote environment.

Key responsibilities

• Answer routine provider questions regarding schedules, workflows, and operational processes
• Respond to inbound provider requests via Slack and perform first-line troubleshooting for common platform issues
• Document provider communications and route requests to the appropriate internal teams as needed

Required qualifications

• 0-1 years of experience in a support, service, administrative, or operations role; healthcare exposure is a plus
• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus
• Basic proficiency with Google Workspace and Slack; willingness to learn ticketing systems
• Ability to handle Protected Health Information and complete HIPAA training
• Dependable attendance and communication skills with a service-oriented mindset