Psychiatry Scheduling Coordinator

Job Summary

Working remotely in a full-time hourly capacity, the Psychiatry Scheduling Coordinator will facilitate patient access to psychiatric services by managing appointment inquiries, resolving issues, and supporting a high volume of new patient enrollments through various communication channels.

Key responsibilities

• Proactively resolve patient issues and build trust by understanding their needs and coordinating care with other teams
• Directly support new patients in scheduling their first appointments via phone, email, and chat
• Verify medical insurance benefits and utilize technology platforms to ensure successful patient enrollment

Required qualifications

• Associates Degree or equivalent experience in healthcare or mental health field
• 1+ years of scheduling experience
• 1+ years of customer service experience
• Proficiency in Google Suite and EHR/EMR systems, with AdvancedMD preferred
• Access to a private workspace compliant with HIPAA privacy guidelines