Psychiatry Scheduling Coordinator

Job Summary

Working remotely in a full-time hourly capacity, the Psychiatry Scheduling Coordinator will facilitate patient access to psychiatric services by managing appointment inquiries, resolving issues, and supporting new patient enrollment through various communication channels.

Key responsibilities

• Proactively resolve patient issues and build trust by understanding their needs and coordinating with other teams
• Support a high volume of new patients in scheduling their first appointments via phone, email, and chat
• Verify medical insurance benefits and utilize technology platforms to ensure successful patient enrollment

Required qualifications

• Associates Degree or equivalent experience in healthcare or mental health field
• 1+ years of scheduling experience
• 1+ years of customer service experience
• Proficiency in Google Suite and EHR/EMR systems, with AdvancedMD preferred
• Access to a private workspace compliant with HIPAA privacy guidelines