Public Sector Customer Success Manager
Job Summary
Working remotely in the US, excluding specific metro areas, the full-time Enterprise Customer Success Manager for the Public Sector will manage relationships with top clients, ensuring they leverage the IoT platform to enhance safety, efficiency, and sustainability in their operations.
Key responsibilities
- Compose joint success plans with customers, outlining objectives and metrics to drive business value
- Conduct workshops to understand customer operations and recommend workflow changes for optimal product use
- Orchestrate executive business reviews to align on past successes and future goals with key stakeholders
Required qualifications
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role, preferably in Enterprise SaaS
- Experience supporting or working with technical products
- Proven track record of building trust and communicating effectively with diverse stakeholders
- Bachelor's degree from a 4-year institution
- Strong problem-solving skills with a solutions-oriented mindset
Complete Job Description
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