Public Trust Business Process Analyst

Job Summary

Working in a hybrid remote/on-site capacity, the full-time Public Trust Business Process Analyst will analyze and map operational processes, develop Standard Operating Procedures (SOPs), and design dashboards to enhance efficiency and compliance for a government client in Washington, DC.

Key responsibilities

• Analyzes and maps existing operational processes, identifies gaps, and recommends improvements
• Develops, updates, and maintains Standard Operating Procedures (SOPs) to ensure alignment with organizational requirements
• Designs and implements dashboards to provide visibility into process performance and key operational metrics

Required qualifications

• 3+ years of experience in business process mapping and operational improvement within a federal government or regulated environment
• 3+ years of experience developing and maintaining SOPs or procedural documentation
• Experience using process improvement methodologies and tools such as BPMN and process flow diagrams
• 2+ years of experience developing dashboards using tools like Power BI or Tableau
• Ability to obtain a Public Trust security clearance