Public Trust Tier I Support Representative
Job Summary
Seeking dedicated Tier I Customer Support Representatives for a remote, full-time position, who will manage customer inquiries, troubleshoot technical issues, and document interactions to maintain high customer satisfaction levels.
Key responsibilities
- Respond to customer inquiries and support requests via various communication channels
- Diagnose and resolve basic to intermediate technical problems according to established procedures
- Document all customer interactions and escalate complex issues to higher support tiers as needed
Required qualifications
- High School Diploma or GED required
- 3-5 years of experience in customer service or technical support
- Experience with help desk ticketing systems and remote support tools
- Must be willing to obtain HDI Customer Service Representative Certification within 6 months of employment
- Basic understanding of computer systems, networks, and common software applications
Complete Job Description
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