QA Analyst
Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Sep 18, 2023
Job Summary
A company is looking for a QA Analyst to join their team remotely in the United States.
Key Responsibilities:
- Design call monitoring formats and quality standards
- Monitor call, chat, and email communications for accuracy and adherence to policies
- Provide actionable data and feedback to improve customer service performance
Required Qualifications:
- 2-3 years of call center experience
- At least an Associate's Degree
- Outstanding customer service skills
- Self-motivated and focused on quality
- Exceptional listening and analytical skills
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Job is Expired