QA Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Sep 18, 2023

Job Summary

A company is looking for a QA Analyst to join their team remotely in the United States.

Key Responsibilities:
  • Design call monitoring formats and quality standards
  • Monitor call, chat, and email communications for accuracy and adherence to policies
  • Provide actionable data and feedback to improve customer service performance
Required Qualifications:
  • 2-3 years of call center experience
  • At least an Associate's Degree
  • Outstanding customer service skills
  • Self-motivated and focused on quality
  • Exceptional listening and analytical skills
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