QA Analyst II
Job Summary
A company is looking for a QC/QA Admin II.
Key Responsibilities:
- Conduct quality monitoring observations on calls and written correspondence to ensure compliance with established standards
- Provide feedback on call monitoring results and assist in monitoring team performance
- Participate in calibration sessions, identify trends, and compile statistical reports on quality metrics
Required Qualifications:
- High School Diploma or GED, Associate's Degree preferred
- Minimum 3 years of experience in call center monitoring, quality assurance, or customer service
- Knowledge of quality assurance and continuous improvement concepts
- Ability to meet deadlines and perform with skill and accuracy
- Experience with call center monitoring and quality assurance processes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,048 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
