Learn proven methods to find and land the remote job you want free with registration.
QA Analyst II
Job Summary
A company is looking for a QC/QA Admin II.
Key Responsibilities:
- Conduct quality monitoring observations on calls and written correspondence to ensure compliance with established standards
- Provide feedback on call monitoring results and assist in monitoring team performance
- Participate in calibration sessions, identify trends, and compile statistical reports on quality metrics
Required Qualifications:
- High School Diploma or GED, Associate's Degree preferred
- Minimum 3 years of experience in call center monitoring, quality assurance, or customer service
- Knowledge of quality assurance and continuous improvement concepts
- Ability to meet deadlines and perform with skill and accuracy
- Experience with call center monitoring and quality assurance processes
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Register free for worksheets, guides, and on-demand coaching to support your job search.
