QA Analyst - Patient Support
Job Summary
Monitoring and evaluating patient support interactions, the full-time QA Analyst - Patient Support will assess documentation accuracy, adherence to procedures, and compliance standards while working in a professional contact center environment that may be onsite, hybrid, or remote.
Key Responsibilities
- Evaluate recorded and live patient interactions for accuracy, compliance, and quality using established scorecards
- Provide documented feedback and analysis on quality trends and error patterns to support coaching and training initiatives
- Complete quality reviews and maintain audit records while ensuring adherence to HIPAA and privacy regulations
Required Qualifications
- High School Diploma or GED required
- Two or more years of experience in a healthcare, pharmacy billing, or patient-support contact center environment
- Working knowledge of U.S. healthcare insurance and pharmacy-support concepts
- Proficiency with contact center technology and quality-monitoring tools
- Strong analytical skills with the ability to document findings clearly and objectively
Complete Job Description
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