Qualified Success Architect

Job Summary

Owning the day-to-day execution of internal enablement, the full-time Qualified Success Architect will serve as the primary point of contact for new hires, manage onboarding processes, and facilitate ongoing training for the Customer Success organization in a remote setting.

Key responsibilities

• Manage the new hire onboarding program, ensuring smooth integration and system access for new Qualified Success Architects
• Track and drive new hires toward QSA certification, proactively addressing any delays in progress
• Coordinate and host biweekly live training sessions for the CS/QSA team, collaborating with Product and subject matter experts to ensure relevant content

Required qualifications

• 5-10 years of experience in Mid Market/Enterprise software
• Prior experience in customer success, account management, or a similar customer-facing SaaS role
• Experience in coaching or teaching colleagues in a professional setting
• Strong organizational skills with the ability to manage multiple onboarding timelines and projects
• Familiarity with knowledge management tools such as Guru or Notion