Qualified Success Architect

Job Summary

Owning the onboarding process for new hires, the full-time Qualified Success Architect will manage internal enablement for the Customer Success organization, ensuring team members are well-equipped with knowledge and resources while working remotely.

Key responsibilities

• Oversee the new hire onboarding program for Qualified Success Architects, serving as the primary contact and coordinating system access
• Facilitate biweekly live training sessions for the Customer Success/QSA team, collaborating with Product and subject matter experts to ensure relevant content
• Maintain the internal knowledge base, managing knowledge agents, and support larger enablement projects alongside the Manager of CS Enablement

Required qualifications

• 5-10 years of experience in Mid Market/Enterprise software
• Prior experience in customer success, account management, or a similar customer-facing SaaS role
• Experience in coaching or teaching colleagues, such as in a team lead or mentoring capacity
• Strong organizational skills with the ability to manage multiple onboarding timelines and projects
• Familiarity with knowledge management tools like Guru or Notion