Quality Analyst

Job Summary

As a full-time Early Career Quality Analyst, the candidate will monitor and evaluate voice and non-voice interactions for accuracy and compliance while working remotely to enhance member and provider experiences through quality assurance initiatives.

Key responsibilities

• Evaluate omni-channel interactions for compliance with quality standards and regulatory requirements
• Conduct daily reviews and audits to ensure adherence to client and company standards
• Recommend process and policy enhancements based on data-driven insights

Required qualifications

• Bachelor's degree or equivalent combination of education and experience, with two or more years in quality assurance
• Demonstrated subject matter expertise in one or more MMIS functional areas
• Proficiency in Microsoft Office Suite and familiarity with quality assurance platforms
• Ability to collaborate effectively with team members across multiple areas
• Strong written and verbal communication skills