Quality Analyst, People Services

Job Summary

Detail-oriented and experienced, the full-time Process Quality Analyst, People Services will oversee quality assurance measures, manage the Impact Event Management System, and drive process improvements to enhance service delivery and efficiency.

Key responsibilities

• Maintain and enhance the Impact Event Management System by identifying and documenting service quality issues
• Oversee the Corrective Action Preventive Action (CAPA) process and ensure timely implementation of corrective measures
• Identify process inefficiencies and collaborate with teams to develop and implement quality improvement initiatives

Required qualifications

• Bachelor's degree in quality management, business administration, operations management, or a relevant field
• At least three years of practical experience in quality, project, or change management
• Proficiency in evaluating and mapping process flows, particularly with Workday
• Experience with data analysis and HR metrics
• Certifications such as Six Sigma or Lean are a plus