Quality Assurance Analyst
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Job Summary
Evaluating account service processes for various lines of business, the full-time Corporate Quality Assurance Analyst will ensure adherence to policies and quality standards while identifying process gaps and recommending solutions, all in a remote work environment.
Key responsibilities
- Perform thorough file audits to ensure compliance with established procedures and standards
- Review and validate peer audit forms for accuracy and consistency
- Analyze audit findings and collaborate on enhancing QA processes and workflows
Required qualifications
- Associate's degree in Business, Risk Management, Insurance, or a related field, or equivalent experience
- Two or more years of Commercial Property & Casualty account servicing experience
- Two or more years of Quality Assurance or audit experience in the insurance industry
- Experience with Applied Epic is preferred
Complete Job Description
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