Quality Assurance Associate

Job Summary

Monitoring and evaluating voice and non-voice interactions, the remote CX Associate Professional Quality will ensure compliance with standards while conducting reviews and audits to enhance member and provider experiences.

Key responsibilities:

• Provide quality assurance and analysis of Provider Enrollment applications for compliance with policies
• Meet production and quality standards while processing complex provider enrollment requirements
• Identify and support the resolution of quality issues and process improvement needs

Required qualifications:

• Bachelor's degree or equivalent combination of education and experience with two or more years in quality assurance
• Minimum of 3 years in Provider Enrollment and/or Credentialing, with 5 years preferred
• Proficiency in Microsoft Office Suite and familiarity with quality platforms like CXOne and Verint
• Demonstrated ability to collaborate with diverse teams across multiple areas
• Strong organizational and time management skills